I have joined, in order to manage, many different types of organizations over the years.
They range from businesses and volunteer groups to not-for-profits and a school board. I even ran a very large church for a few months. Upon joining each organization I found they frequently had problems that had existed for long periods before my tenure.
The organizational problems I am referring to are often widely understood by the employees, managers, and/or volunteers, but have never been dealt with. The problems are a source of embarrassment and diminish the morale of the participants, but linger on for month after month – and sometimes for years.
– An employee who needs corrective action (or dismissal) is ignored.
– A repair to the building or equipment, or a remedial action to fix a safety issue, is left unresolved.
(Broken window = broken business!)
– A bad relationship between coworkers is not resolved.
– A poor policy that hurts morale is never challenged or changed.
Well, I have a thought for all you managers who ignore long-standing problems, “You are what you tolerate.” That’s right, if you are a manager and you ignore a problem, you own the problem, YOU ARE THE PROBLEM!
If there is continual gossip and backstabbing in your business, “YOU are a backstabbing gossip.”
Very simply, a manager is charged with facing problems and dealing effectively with them. If you are a manager, and have unresolved problems and conflicts, it’s time to act. A manager’s inaction speaks as loudly as action. Not dealing with issues sends the message that you don’t consider them to be issues. Then what do you get? More issues. A good manager communicates the parameters of what IS and IS NOT acceptable behavior for employees, work environment, equipment maintenance, etc.
You are what you tolerate!